WORST SERVICE EVER

Standard Bank services are gone from bad to worse.No one seems to know what and how to help consumers anymore. Thank God I closed up my account with that bank. I had put myself under debt reviews a few years ago as I had lost my job.My cheque account that I had with Standard Bank was in arrears.I eventually paid up and closed the account around 2018/2019.Now that I am debt free.All I need is the paid up letter from Standard Bank stating that my account was paid up and closed. So I called the call centre.They said call Personal Recoveries.Personal Recoveries said call Debt Review Department. I tried to call debt review department and after about a week of holding on for hours , I managed to get hold of someone.They said that they cannot assist me and I need to go to my branch where I closed up the account. I take off from work and go to the branch.Went early so I could finish off quickly and Stand in the queue from 07h00 for the branch to open at 09h00. The consultant, I explain to her the entire story and she says that Recoveries will be able to assist as she cannot.She then puts me through the Recoveries department from the branch and then leaves as she had to go somewhere , unsure if it was for training.I sit there and wait for Recoveries department.I get hold of someone at Recoveries and they state that Debt Review Department will assist me.They make me hold on as they try from their side to get of Debt Review department and its gone over an hour.They come back on the line and state that they cannot get hold anyone from Debt Review and Recoveries tells me that their line is an incoming line and they cannot hold on for so long and that I need to try and get hold of debt review department myself.I then try to flag down another consultant from the branch and she tells me to join the queue which is over 20 people again as she will try to get hold of Recoveries/Debt Review department.Now each single time I start speaking to someone from wherever I have to explain the entire story over and over and over and over and over again.I have sent emails to almost every standard bank email address and have even called again today.Now Recoveries said I must go through Transactional accounts m then they put me through collections.Collections is saying they will put a request through as they cannot help me.That I need to go to the branch as they will have my closure letter.The emails returned from Standard Bank which I have all , one email from Recoveries is stating contact debt review department .Debt Review department email is saying account is terminated on their side call recoveries.Transact email is saying call recoveries. My own debt review company that I had also tried contacting standard bank and emails from my debt review company state call recoveries. call rehabilitation dept.

I am at wits end as I just dont know what to do anylonger. The branch that I went to was Standard Bank at Galleria Amanzimtoti Durban