Worst service Dissapointed client

I have HOC with Standard bank and I am totally dissapointed in their service. A person takes forever to get through to their call centre. Even the people that come out to asses said they take long to give feedback or close off claims. I am a pensioner so I think they are trying to take advantage of me. The amount that I am spending to keep calling them to check up on the claim is ridiculous. They have the worst service ever.