LM
Lebo M
1 reviews | Active since Jan 2021
31 Aug 2022, 06:10
Worst Service
I received my one card at Northgate branch after in que for over an hour. My digital platforms were still blocked and I couldn’t use any internet or my app. I called in on Monday they fixed the digital platforms but all my beneficiaries are deleted. Was on hold for an hour trying to my beneficiary reinstated. They’ve been putting my call from 1 dept to the next until I gave up calling. Sent an an email to Bila Gordon at digital banking and he has not responded. It’s month end and I need to make payments.
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Replies (1)Standard Bank's replyOfficial
31 Aug 2022, 07:38Hi Lebo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply31 Aug 2022, 07:38
Official
Hi Lebo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
