Worst service

I am tired of writing bad review about standard bank. I opened a ***** case with standard bank on the 26th of June and I have not received a reference number/case number until today.Kabelo Molefe was a great help but he did not respond to me in the past 2 weeks which might be due covid-19 but another consultant Clint Petersen is not responding which makes me think it is the standard bank systems.I have no other way to see this than the banks giving ********** power to **** people as the investigations are not taken serious by the banks.Ijust need proof that the bank is working on the case. The next stage will be the big social media platforms because we are not being taken serious unless we complain.