Worst service at the Westville branch, almost brought to tears with frustration!!

<p>I opened a revolving credit loan last year with Standard Bank. At the time of taking this loan, I had some issues with the bank and lack of service. I contacted the branch manager who sorted it out. This took some time, as it does with most things at the Westville branch. I went into the bank on the 28th of September to settle me loan and close the account. I was assured that it would be closed and my account would not be debited at the end of the month. I was told if it was debited, they would reverse it. The lady did not mention that I would need to go back to the bank to ask them to do it. After many times of waiting between 10-20 minutes on the phone for someone to answer at the call centre I was told I had to go back to the bank. I went back to the branch on the 5th of October and I waited 30 minutes to see a consultant of which it took her ten mnutes to type on her computer and to tell me it would be refunded the next day, the latest 3 working days. I had also emailed the branch manger on the 4th, I am yet to have a response. It is the 11th and I still have not been refunded. I called the call centre yesterday after waiting 15 mintues for an answer from a consultant who transfered me to the loans department, who then transferred me back to general banking. This happened four times! Needless to say, I was told I have to go back to the branch. I cannot believe that Standard bank make the error, and it's my time waisted, my petrol wasted, my taking time off work a third time and my cost of all the calls to ask them to give me my money back!! I have sent an inbox message to their facebook page, which I was told it would be investigated.. I have heard nothing back and I wonder if by going back to the bank a fourth time I will actually get me money refunded! This is theft as far as I a concerned and no one could care to help me. I would really jsut like my money refunded so I can close my account and move on. I opened my first bank account with Standard bank when I was 16, I am now 27 and have had enough of them!!</p>