Worst service and *******

<p>I logged on to my online banking but was unable to retrieve it.</p> <p> </p> <p>I called the customer care service and was advised to go into the branch.</p> <p>I went into the branch and the consultant that assisted me gave me a 6 months back statenment and charged me R120.00 without informing me. I had requested a 10 month back statment initally , he advised that he could not view it on the system (which I did not understand) I didnt make a big deal of the issue as he advised that I would get the rest of the statments sent to me by the end of the day Via mail.</p> <p>An amount of R320.00 was then deducted from my account again ,</p> <p>I called into the customer call center again </p> <p>- was kept on hold for 10 minutes</p> <p>- Called back again was on hold for another 10 minutes waiting for a agent to answer my call , when someone finally answered the call he could not assist me . I requested to speak to his manager , he advised that he would transfer me but hung up instead.</p> <p>-I then called back again , had to wait another 10 munites for a agent to answer my call , the call finally got answered by the agent didnt even know her stuff. I got transfered to the supervisor who told me that both charges where for bank statments.</p> <p> </p> <p>I request for the statement on the 7 March , today is the 11 March and I still have not recived my statement but STANDARD BANK had the audacity to take R440.00 for a service that wasnt fully delivered .</p> <p> </p> <p>If it wasnt for their system being messed up i could have viewed my statement online and now I am expected to be okay with the fact that they took R440.00 from my account without consent.</p> <p> </p> <p>I will be closing my account with STANDARD BANK and would never advise anyone to bank with them .</p> <p> </p> <p>WORST BANK EVER!!!</p>