NS
Nicolaas S

1 reviews | Active since May 2015

20 Feb 2016, 16:12

Worst service and **************

Today I was at Standard Bank for the 4th time to fix my Notice deposit account because of my Interest that was not correct. And I went to Gladwin for assistance. So I came into the office and took a seat, I told him the problem and he told me that he can not take the money out without penalty or I should wait 32 days. But I told him the last time I was there the MANAGER said to me they can do it because it was a their fault not mine. And he said to me \Listen to me when I am talking.\" So I said nothing and he explained again and I said please call the manager and ask him. And he stood up saying nothing and left me there for about 15 min then the manager came and told him that he could do it like I said to him. So while he was busy I accidentally bumped the table and he told me in a very loud voice \"Don't shake the table while I am busy\" (I said sorry) after a while I said to him in afrikaans \"sorry can you please...\" Then he said \"Talk in English\" So I said to him listen you are very unprofessional and I am going to leave before I can not control myself and do something. And I left the building for 1 min and coming back to my Girl that was next to me and he told her things rudely."

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Replies (1)
Standard Bank
Standard Bank's reply22 Feb 2016, 10:57
Official
Hello NicSwart,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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