worst service

Standard bank has to to be the worst bank ever i reported to standard bank that there is *****ulent activity happening in my account they advised that they will be opening a ***** case and in turn froze my account and card i was told it takes 12 days to investigate when the 12 days is over i am the one who still needs to go back to standard bank for feedback now i am told i need to open a second case and i will have to wait another 12 days for my refund no i cant do this because i explained all of this on the first call i had placed to standard bank when i was registering the first claim no standard bank you dont know how to work with people