Worst service

Hello Peter complaint. M Mhlanga, Mfanafuthi M Good day Pranasen, We refer to your Hello Peter complaint concerning the delayed resolution on your matter on the 20 November 2020. Please accept o... S Scottprop Scottprop Good Morning Mr Mhlanga As explained previously I had a trust account which was closed namely P. Naicker t/a Scottprop I need a letter stating the ... S Scottprop Scottprop Good Day Mhlanga I have not received any acknowledgment of receipt of my long over due query. Urgent reply or I'll revert to my complaint. Long ove... S Scottprop Scottprop No reply to date S Scottprop Scottprop to Mhlanga, 5 days agoDetails Good day

It's 2021 and I'm still awaiting for my bank account letter.

This is the absolutely ridiculous.

On Thursday, December 3, 2020, Scottprop Scottprop <***> wrote: No reply to date

On Thursday, November 26, 2020, Scottprop Scottprop <***> wrote: Good Day Mhlanga

I have not received any acknowledgment of receipt of my long over due query.

Urgent reply or I'll revert to my complaint.

Long overdue

On Tuesday, November 24, 2020, Scottprop Scottprop <***> wrote: Good Morning Mr Mhlanga

As explained previously I had a trust account which was closed namely P. Naicker t/a Scottprop I need a letter stating the exact date of closure.

Bank closure letter stating exact date of closure Standard Bank account number

***

Find attached my identification.

This matter needs urgent attention.

On Monday, November 23, 2020, Mhlanga, Mfanafuthi M <***> wrote: Good day Pranasen,

We refer to your Hello Peter complaint concerning the delayed resolution on your matter on the 20 November 2020.

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

We will address your concerns around the service you received in your latest interaction with us.

Kindly provide us with more details in regards to your complaint and how you would like us to assist you.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Regards,

Mfanafuthi Mhlanga

Complaints Resolution Centre

| Tel: ***Email: *** |

Website: www.standardbank.co.za |

Standard Bank / South Africa / A member of Standard Bank Group

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