ss
sandra.kuper sandra.kuper
1 reviews | Active since Jan 2017
22 Aug 2019, 14:24
WORST SERVICE
I have never had such bad service from anyone as i have had from STD bank. About three weeks ago my wife and i went into a standard bank branch in Eastgate on a Sunday morning to reopen my home loan.
We have sent all the papers that they required still nothing.
The person who we saw at Estgate was Nancy she left for study leave for a week and she never told one of colleagues about anything. She told us that it will take between 2-4 working days to get the money. Three weeks and still nothing.
Your service is worse than ****.
I dont except the service that i getting. every-time my wife and i call we get different stories.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Aug 2019, 15:59Good day Steven
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply23 Aug 2019, 15:59
Official
Good day Steven
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
26 Aug 2019, 14:38Dear Steven Kuper
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Vinolia Ndlovu
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Vinolia Ndlovu
Complaint Resolution Centre
***
Standard Bank's reply26 Aug 2019, 14:38
Official
Dear Steven Kuper
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Vinolia Ndlovu
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Vinolia Ndlovu
Complaint Resolution Centre
***