Worst Service

You guys are worst bank to deal, I lost my sister in July I still have not received her money that was in her investment account. It took me weeks to open an estate late account because your consultants promise to call back but never do. I finally opened the open end of October i have been waiting for the money ever since i have been calling to follow up and get different answers. Two consultants told me money will be paid within 10 days after i submited copy of my ID that was not clear that i knew after making multiple phone calls to follow up. Some days an agent told me that the money will be paid in 2 days, 2 days passed i called again and i was told the account number is not clear. My late sisters son did not have a good christmas because i could not take out his clothes from layby.