Worst service

*** and ***39 201020 I've app**** for debt review and all documents was sent through to Standard bank well in advance of the deduction date of the debit order. However Standard bank still deducted their money for my loan and covid loan as they call it....I've been struggling for days now to get my money refunded back to my account from Standard bank. They don't teply to any of my emails nothing. So the debt counclours deducted their money and Standardbank also. They received all the necessary notifications and chose to ignore it. It's put me in the worst financial space I've been and now it is such an issue to get a reply back from them and not even to speak of my money.