Worst service

My complaint is not about a specific incident that I had recently. I have a problem with Standard Bank every time that I have to deal with them. I am starting to wonder if it is not part of their strategy to discourage any one for using their branches or callcentre. Unfortunately there comes a time where you have to deal with them, either on the phone or branch. <br> <br> Earlier this month it took me longer than an hour to increase my online transfer limit. (Really!!, this is my money, I am glad that there is strict rules, but please don't make it impossible for your clients!)<br> <br> Today I called the callcentre, because I need a letter to proof sufficient funds for a visa application. Was told this is not done by Standard Bank. I pay a substantial amount of money every year to Standard Bank and consider myself a good client, but Standard Bank seem to not care about there clients only about there ridiculous procedures. What happened to putting your client first??<br> <br> If it wasn't that I had a home loan with Standard Bank, I would have changed banks a long time ago. I will never ever recomment any one to use Standard Bank!!