MN
Mbalibarlee N
1 reviews | Active since Jun 2018
15 Dec 2020, 12:46
Worst service
Listen here m tired of complaining regarding home loans department no response no client care whatsoever some of us our companies don't email payslip but print it out....so I got home loans sales person or consultant in a certain branch until today no check up or asking me the required documents that's missing so chilled he's doesn't care doesn't respond to emails I can't be going up and down in these slow service branches pay attention to your customers I want that home Loan department to help me do your job nicely
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
15 Dec 2020, 12:49Dear Mbalibarlee
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply15 Dec 2020, 12:49
Official
Dear Mbalibarlee
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
24 Dec 2020, 15:37Good day Mbalibarlee,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Standard Bank's reply24 Dec 2020, 15:37
Official
Good day Mbalibarlee,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre