Worst service

Standardbank continues giving me bad service everytime i need assitance. I reported a ********** transaction on my check acc on sunday, they said they will investigate and get back to me. (noo feedback yet). They closed my bank card and ordered a new one to be delivered at Nicolway branch. Yesterday I went to the branch to check my card even though i dint get an sms, i know from previous experience that the sms that notifies you of the card delivery is always a day late. I found the branch with doors closed and a poster saying the branch is closing effective on the 2nd of April due to lockdown until further notice. The employees told me they are closed and i need to call the call centre to route my card to another branch. I expected standardbank to be proactive and do this since they closing the branch. I called the call centre explaining that the branch is closing they need to route my card to northgate and i need it asap, i was on the phone for 40min and eventually gave up with no assistance. I then got an sms late at 4 saying my card has been delivered at nicolway. I callled in again to ask for my card to be routed to northgate, the agent was rude and said i should apply for a temp card which i explained i dont need i just need my new card, she put me on hold over and over saying the branch is not closing, and guess i ran out of airtime after 20min of no resolution. Your call centre is waisting my airtime can i please get my card delivered asap, and can i get feedback on the ***** investigation. I cannot use internet or mobile app banking since my card is blocked. i shouldnt be inconvinienced for an branch that is closing..... what should i do ??????