Worst service

I have used standard bank for more that 15 years.Took a home loan its been 4 years paying it.never have I missed a payment because its on stop order.The past 2 months they deducted bond twice and left me stranded.When I call they tell me to email payslips and later on apologised and reversed.They promised it will not happen again.It has happen again.Had to call again with my every month and I will hold for more thaan 30min while they trying to figure out what happened.Later I was given reference that It will be reverses as soon as possible but I spend a weekend without my money am still waiting for the reverses money.I am very dissapointed and I got so emotional because I dont have money hanging for.extra deductions.I had to sit and do nothing because of the errors they keep doing and leave me with no money to spend and bouncing debit orders.Its just that I love my house but If it was not for that I was going to sell and settle the bank leave the bank for good.They have not treated me well.