1 reviews | Active since Dec 2016

21 Mar 2018, 20:51

Worst service

I moved to standard bank because i heard good things about it and i like the cardless service but guess what i regret myself ?since i have started using it im receiving a lot of unathorised debit orders. I must call every month end and revise. It was u assist and u rewards then was able to track the company and cancel everything but now look I got a message from ValueAddedRewards to notify me they will debit me. Funny i cant be running to the banks because i receive bad attitude because im short and young. When i call customer care they put me on hold until my airtime ends. Must i move back to Capitec or what? Because you give everybody my bank details

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Replies (2)
Standard Bank
Standard Bank's reply22 Mar 2018, 04:00
Official

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply26 Mar 2018, 09:55
Official

Dear Rio Rita

Thank you once again for your posting.

I refer to your previous posting that you posted in January for the same matter and I have just sent you another response now.

Kind regards

Clint Petersen

Complaint Resolution Centre

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