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christabel D

1 reviews | Active since Dec 2014

18 Dec 2017, 16:55

worst service

Think having a banker will assist in getting better interest rate and better service, think again not with standard bank. I have banked with standardbank since 2013 financed my house with them and now app**** for car finance despite the fact that i had to loose a car because of their service when i requested a new quote the interest rate went up even though the price is lower. Thank you Simphiwe Mkhonza from VAP for your assistance. My new years resolution i will be refinancing my home, my car and definitely moving my account to another bank um officially done with STANDARDBANK as a whole. For my second bond i got the best interest rate from ABSA i dont even bank with them.

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Replies (3)
Standard Bank
Standard Bank's reply19 Dec 2017, 05:06
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Simphiwe Mtolo

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Dec 2017, 15:26
Official

Dear christabel

Thank you once again for your posting.

I refer to our telephonic conversations and email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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christabel D's update08 Jan 2018, 10:21
Reviewer Update
Thank you Clint Peterson for your assistance and resolving this matter.