Worst Service

<p>I got a sms to go collect both my credit card and my check card. On Saturday I went and stood in a q for 40 minutes. When I eventually got to the enquiry desk I was rudely talked to to by a guy named Mpho Sefalsa, When I asked where my other card was he said it was not at the branch and did not care in the slightest degree nor explained and just had no care to even talk to me politely. When I asked to speak to a manager he said go stand in the Q back at reception (and I felt that he just wanted to get to the next client). The impression that I got was that he did not care about me and just wanted to get on with the next person</p> <p>So I go to reception where I waited another 5-10 minutes for a manger. When a manger named Peter who explained that he was the business manger came I examined to him the situation. Peter did seem to care as he asked all the questions that Mpho did not care to answer and apologised, in the end of all made me feel like a client for standard bank since I was a kid.</p> <p>He took my details down and promised that he would personally deliver my card on Wednesday.</p> <p>Since then I have had no call from him what so ever yesterday and when I call the number he gave me ( ********** 750 either it just rings or when someone answers, they just transfer me to a endless ringing phone.</p> <p>So in my view both Mpho and Peter are the same and do not care for its clients, I am going to really start moving to another bank, as this is not on.</p> <p>To keep me as a client I want my card delivered to my work premise no later than 11am tomorrow, if not then please just keep the card and I will cancel my account and move. I will not accept any more excuses, false sms that a card is ready and endless false promises.</p> <p>You have my details call me.</p>