TM
Thando M
1 reviews | Active since Dec 2021
11 Dec 2023, 11:03
WORST SERVICE
I paid up my credit card in October and immediately sent an email to the bank with my paid up letter and requested that they close the account. I’ve since recieved 4 calls from a collections representative from Standard Bank daily since the beginning of November I’ve sent 7 emails to said Card collections company (MBD Inc) nobody has been able to give me any response other than “We will log a query” this is absolutely ridiculous because the amount keeps accumulating as they have not closed the account as yet.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
11 Dec 2023, 11:10Dear Thando,
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Dec 2023, 11:10
Official
Dear Thando,
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
12 Dec 2023, 15:35Hi Thando
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2023, 15:35
Official
Hi Thando
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***