1 reviews | Active since Feb 2016

05 Sept 2016, 12:55

Worst Rewards Programme-uCOUNT REWARDS

<p>i have been actively trying to sign up for Ucount rewards for over a month now. This process has been a nightmare, all the bank cared about was the debit order they run on my account yet up until now i have not been able to sign-up for the rewards but the bank has already deducted the money from my account.</p> <p> </p> <p>THE MONEY WAS DEDUCTED FROM MY ACCOUNT A LONG TIME AGO BUT THEY STILL HAVENT REGISTERED ME BECAUSE THEY CANNOT UPDATE MY PHONE NUMBER FOR 5 WEEKS, THIS MUST BE THE WORST IT SYSTEM EVER BUILT.</p> <p> </p> <p>i keep getting the run around each week (5 WEEKS) when i follow up, they said it was because my phone number has not been updated for OVER A MONTH, HOW LONG DOES IT TAKE TO UPDATE A PHONE NUMBER????? if just signing up for the rewards programme is SO COMPLEX, TIRING, HARD I CAN ONLY IMAGINE HOW IMPOSSIBLE IT IS TO REDEEM THE REWARDS.</p> <p> </p> <p>ALL I GET FOR MY MONEY IS CALL CENTRE AGENT CALLING TO SAY "GO TO THE BANK" OVER AND OVER AGAIN. tHIS IS TERRIBLE SERVICE AND I WILL MAKESURE EVERYONE I COME ACROSS KNOW THAT. I WILLMAKE IT MY MISSION TO EDUCATE PEOPLE ON THE LIE THEY CALL UCOUNT REWARDS. I HAVE A SAVING ACCOUNT WITH FNB,I UPDATED THE SAME PHONE NUMBER AND IT WAS DONE IN A MATTER OF HOURS BUT STANDARD BANK IS STIL TRYING TO UPDATE MY PHONE NUMBER FOR 5 WEEKS NOW. ***</p> <p> </p>

0
Replies (2)
Standard Bank
Standard Bank's reply05 Sept 2016, 15:58
Official

Good day Malcom

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********
Standard Bank
Standard Bank's reply06 Sept 2016, 10:33
Official

Good day Malcom

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********