Worst Private bank services ever

So, my debit orders and payments done by or before the 31st subsequently gets put back on, on the 1st day of every month - meaning I am paying twice as the money did go off my account and was again charged on the first.

the explanation gives is....maybe the merchant did the deposit later Help me understand 1. I do not have an overdraft 2. My money is taken off my account when I pay 3. Debit orders would have returned "unpaid" if there were no funds available

So, I was promised a refund on Monday. Instead, the money is being played like a monopoly board. for every cent I receive, they push payments that was done the month before, meaning this is double charged

The account is being fixed, but instead of refunding me, the money is placed on Outstanding Balance. Every night I take a screenshot, as it will be (980 at night and 340 in the morning)