Worst possible experience Std Bank Call Centre

Tried calling the number for secure internet shopping - published in the corporate chip credit cards brochure to activate secure internet shopping. On my 11th attempt (and 65 minutes later) I was eventually successful. The number I dialed is ***. Each time I was told that this is the wrong number and I was given a different number to dial. When I got transferred and explained my need, I was transferred back to the original number where once again I was told I had to be transferred to another number. The numbers I tried included: ***, ***, ***, *** and a series of others. My story in not unique. The agents tell me they use an \easyaid"to look up numbers. How they get to a different number each time is puzzling to say the least. So either the \""easyaid\"" is out of date or the routing system doesn't work. Needless to say this is the worst banking experience I have ever had. I would be more than happy to provide my cellphone record for all of the calls made this morning to Std Bank credit card division in an attempt to help them problem solve their very inefficient system and process. """