Worst possible bank to do business with an absolutely no customer service at all

I have absolutely no more words for this bank an its workers, nobody knows how to do there jobs at all. An this review is probaly going to swept under the mat or given to some young intern that absolutely no clue what to do. I recieved a home loan for the sum of 330k, with that I approached goverment for the first time home owners subsidy called FLISP. I recieved a sum of 78k, all attorneys involved have included this in my paperwork. Which means that this will be put onto my actual homeloan, which will make my monthly installments far far less. So from that 78k the attorneys were paid 12,5k each, which left a amount of 58k left. So that amount gets put directly on my bond. That's the hole idea of the subsidy. It's been 3 months of me trying to get anybody from your entire organization to get the bond amount right, an for 3 months nobody can. This is my first home an my family first home an suppose to be a special occasion, you people have ****** us of this special an happy moment in our lives. I will never forgive you people for this. I have sent forth documents an all ways that I have tried to communicate this matter to your organization to my attorney. This blatant ignorance cant go on like this, an will be personally going to the banking ombudsman to make sure your organization pays for robbing my family of this beautiful time in our lives.