Worst online service

What a nightmare. So I have been a standard bank customer since 2009 and what happened was a really unexpected and disappointing from standard bank

I app**** for an overdraft on the 15th of January and it was approved. I needed the funds in my accounts for an emergency and thought applying for it online would be quick because I have done it before. Little did I know that was the biggest mistake. I used my funds in my account thinking that the funds would appear on my account. On the 16th my debit orders were going off. I called the bank 4-5 times and every consultant kept on my saying that my funds were not released from the overdraft department. So I waited. 19:30 my debit orders bounced due to insufficient funds. Still no sign of overdraft. On the 16th I called the bank and luckily enough I spoke boitumelo who referred me innocentia ( who was going to increase my RCS loan because I needed the funds.) she at least helped me. She informed me that the digital department did not have a turnaround time for when the funds will be available. The digital t team has to release the funds from their side and can only be communicated via email. What a disappointment. Its the 23rd Of January and still no funds released. I received a letter on the 19th of January congratulating me for lending money. Just imagine

This was a poor administration from the digital team. This was such an inconvenient as I had to pay my debit order via EFT imagine. Standard bank was even sending me messages about my account being on a Negative which they have caused. This was the worst experience from standard bank. I even asked inno to cancel the overdraft as I did not need it anymore. Because when I check it says I have app**** for the Overdraft in another bank. Not sure how possible is that cause I app**** online.

The worst experience ever! Digital team!