Worst nightmare service at Standard Bank Burgersfort

Arrived at Burgersfort Branch not Crossing for a card renewal that's expiring now in February 2023 at 12h15 long queue that the guy at reception showed me to wait at since 12h30. No one to direct anyone where to go for what. Was on lunch and waited while the enqueries two ladies helped 1 person each for 45 minutes. Don't know if it's their system or they were doing it deliberately as one enquiry consultant mentioned that people are agitated and her colleague said she mustn't worry they will be strong. Worst (nightmare) of service. Have been waiting for an hour now 13h15 not in the least expecting to be helped as there are still 9 people in front of me.