Worst insurance cover

I have reported my burst geyser to Standard bank insurance brokers on Saturday 25/07/2015. It took 5 days for them to go through the claim process and provide me with a replacement geyser. Today is the sixth day and the geyser provided is still not working. This morning we woke up and the house was flooded as Standard Bank chose to use a substandard plumbers to install the geyser.