Worst homeloan bank ever

So i my company changed my debit order date from the 31st to the 7th of each month,the company issued us letters that stated our salary date will change,when i sent it to Standard Bank home loans dept,i was told my bond would be 1 month in arrears because of the date change,i went back n forth with the consultant but eventually just paid it,now my conpany paid me late every month for the past 6 months,then i must go into the bank to make payment,i called in January 2026 to explain and send proof of what is happening and asked if i cannot change my debit order date to the 15th just to be safe,i was told yes,i made the change so yesterday was the 15th the debit order did not go off so i thought,let me call in just to make sure everything is still in order,Hai i was told my account is at the Collections dept,i couldn't understand why,anyway i was on hold for Forever,only for the call to be disconnected while speaking to a consultant,imagine waiting forever to speak to someone then once u get through,the line disconnects,u guys are really pathetic honestly