Worst FSP

Item: Standard Bank
Rating: 1
Author: Fikile M

Worst FSP. Call Centre not helpful. They don't respond to emails. Called to close my credit during the week with no success and called again on Saturday they made me hold for 20min and was told that they don't work on weekends I must call again on Monday. This is unacceptable.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

01 Jul 2023, 09:07

Hi Fikile

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer a look and will get back to you shortly.

Kindest regards,

Standard Bank Hello Peter Team

***

Standard Bank's reply01 Jul 2023, 09:07

Official

Hi Fikile

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer a look and will get back to you shortly.

Kindest regards,

Standard Bank Hello Peter Team

***

Standard Bank's replyOfficial

03 Jul 2023, 15:11

Hi Fikile

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.

Should you need any further assistance, we’re always here to help.

Kindest regards,

Standard Bank Hello Peter Team

***

Standard Bank's reply03 Jul 2023, 15:11

Official

Hi Fikile

Should you need any further assistance, we’re always here to help.

Kindest regards,

Standard Bank Hello Peter Team

***