Worst ***** experience ever

WORST SERVICE EVER!!!! I had ***** transaction on my credit card, I battled for over an hour to get through to the ***** line to report it, in that time my card got maxed out. But love the voice while on hold "***** should be treated as a matter of urgency" just a pity they don's live up to that.

Now its over a week later and no word from standard bank other than an SMS saying the case is on hold due to uncleared transactions which I know is a lie, as I used my card once before the ***** and that transaction definitely cleared. They only send this so I cannot go to the ombudsman and say I have not received any communication from them even if its untrue.

Tried calling the call centre you on hold for hours. And when you get through they tell you they cannot help as they only work in the call centre.

I received a new card but this is useless too, to get the PIN I need to go online but I cannot link the card as it needs a PIN to link the card so what now?

This is truly the worst experience I have had with any bank and would not recommend having a standard bank account as they really do not put their customer of their protection of their finances first.

Suppose I have high hopes in getting any feedback on this complaint.

I guess the only way to get someone from Standard bank to call you is to stop paying them?