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Nathan N
1 reviews | Active since Sept 2020
26 Sept 2020, 18:02
WORST FIRST EXPERIENCE WITH STANDARD BANK.
Hi, I trust you're doing well.
I was at N1 city bank today. Collected my card, an account was opened for me 2 months ago... My salary got paid into this acc so now i have to do everything through this account. Paying bills/people etc... It is a real mission getting to the bank with my schedule so I'd like some understanding towards my frustration.
My internet/cellphone banking was activated although I cannot make any IMMEDIATE payments which are very important and I cannot pay money into my Luno account because of YOUR SECURITY FEATURES WHICH I DID NOT SETUP.
HAVE THIS FIXED PLEASE. I DO NOT WANT TO GO INTO THE BRANCH AGAIN AS I DO NOT HAVE THE TIME!
Kind Regards Nathan Nash
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
27 Sept 2020, 03:02Hello Nathan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply27 Sept 2020, 03:02
Official
Hello Nathan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
09 Oct 2020, 16:56Good day Nathan,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards Complaint Resolution Centre
Standard Bank's reply09 Oct 2020, 16:56
Official
Good day Nathan,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Kind regards Complaint Resolution Centre