JW
Juanita W

1 reviews | Active since May 2016

12 May 2016, 07:55

Worst experience of my life

<p style="margin: 18.75pt 0in 18.75pt 0in;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">My husband and I app**** for a building bond over three months ago. Throughout the process there were constant errors, each time delaying us by a number of weeks. A mistake (incorrect building description) on their behalf caused the deeds office to throw out our papers and we had to resign. That was three weeks ago. In that time they have made more mistakes, each time needed papers to be amended and resigned. We are on the third amendment and third resigning. This is an absolute joke.</span></p> <p style="color: #555555;"> </p> <p style="margin: 18.75pt 0in;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;">We are at the end of our building process already yet still have no money. We have maxed out every credit card, borrowed from all over, have builders and contractors needing to be paid and getting upset. I am literally sick with stress over this matter and the emotional rollercoaster has even caused problems for me at work. I have hated my interactions with Standard bank and have lost all faith in them. I want to deal with one person who can get our papers right the first time and in one day. WHAT A DISASTER and a DISGRACE. </span></p>

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Replies (2)
JW
Juanita W's update25 May 2016, 10:58
Reviewer Update
Thank you to Standard Bank that responded very quickly and saw to it that this matter was resolved timeously. I appreciate and thank those to assisted us.
Standard Bank
Standard Bank's reply25 May 2016, 12:19
Official

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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