RS
Ruaan S
1 reviews | Active since May 2018
07 Apr 2022, 12:35
WORST EXPERIENCE FROM A CREDIT PROVIDER
I DO NOT KNOW WHERE TO TURN ANYMORE...WHAT A STRESSFULL EXPERIENCE... I VISITED THE STANDARD BANK PICKERING STREET BRANCH 4 TIMES TO CLOSE MY REVOLVING CREDIT ACCOUNT....I HAVE PROOF OF MY CUSTOMER NOTICATION TO CLOSE THE ACCOUNT ON THE 28TH MARCH...I LEFT THAT BRANCH NOW 07/04/2022 WITH NOTHING TO SHOW...ACCOUNT STILL NOT CLOSED...I HAVE APP**** FOR HOMELOAN FUNDING FROM ANOTHER INSTITUTION AND THIS NOW JEOPARDISES THAT PROCESS AS THEY WANT PROOF THAT THIS ACCOUNT IS CLOSED....NEVER AGAIN WITH THIS BANK
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
07 Apr 2022, 16:20 Good day Ruaan
I trust that you are well.
We sincerely apologise for the frustration that we have caused you. We will follow up on this matter with our Branch team and provide you with feedback.
Kind regards
Help Centre
I trust that you are well.
We sincerely apologise for the frustration that we have caused you. We will follow up on this matter with our Branch team and provide you with feedback.
Kind regards
Help Centre
Standard Bank's reply07 Apr 2022, 16:20
Official
Good day Ruaan
I trust that you are well.
We sincerely apologise for the frustration that we have caused you. We will follow up on this matter with our Branch team and provide you with feedback.
Kind regards
Help Centre
I trust that you are well.
We sincerely apologise for the frustration that we have caused you. We will follow up on this matter with our Branch team and provide you with feedback.
Kind regards
Help Centre
Standard Bank's replyOfficial
11 Apr 2022, 11:10Good Ruaan
I trust that you are well.
Our branch team have confirmed that the RCP account was closed on 09/04/2022. They had technical issues closing it and needed to escalate the matter to IT hence the delay. We once again apologise for the inconvenience caused. Your reference number for this interaction is ***.
Kind regards
Standard Bank Help Centre
***
I trust that you are well.
Our branch team have confirmed that the RCP account was closed on 09/04/2022. They had technical issues closing it and needed to escalate the matter to IT hence the delay. We once again apologise for the inconvenience caused. Your reference number for this interaction is ***.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply11 Apr 2022, 11:10
Official
Good Ruaan
I trust that you are well.
Our branch team have confirmed that the RCP account was closed on 09/04/2022. They had technical issues closing it and needed to escalate the matter to IT hence the delay. We once again apologise for the inconvenience caused. Your reference number for this interaction is ***.
Kind regards
Standard Bank Help Centre
***
I trust that you are well.
Our branch team have confirmed that the RCP account was closed on 09/04/2022. They had technical issues closing it and needed to escalate the matter to IT hence the delay. We once again apologise for the inconvenience caused. Your reference number for this interaction is ***.
Kind regards
Standard Bank Help Centre
***