Worst experience ever with Standard bank home loan

I have been a client with debt rescue for 10 years. For 10 years i paid my full instalments, on the court order that was granted,our bond from STD bank was included under debt review. Now after paying for 10years, i received the certificate from debt review to say we are done with debt rescue and our debt is fully paid. This was last year November (2025). Six months after that i got a notice from Standard bank saying my bond is in arrears. To my shock of receiving the letter and i immediately phoned debt rescue and asked what was happening. And till today no one can give me proof of how much was paid to standard bank on my bond account. Not even STD bank can assist me with a statement showing the payments recieved from debt rescue. Debt rescue sent me a statement that shows i paid more than what I owed Standard bank. But according to them and the bank i still owe the bank on my bond. Almost the same amount that i started on when i went to debt rescue. And i have proof of the court order showing the bond amount that was handed to debt rescue. Now no one can assist me with proof of the money paid to STD bank from Debt rescue side, so i can take that to STD bank as proof and say, listen this was paid. I even phoned STD bank and talked to multiple consultants and no one could assist me with a statement from STD bank showing the payments from debt rescue. The last consultant i talked to was Memory Oosthuizen. She was so rude and yelled at me. They say calls are recorder. So they can go listen to the recording. I feel so helpless. We have to sell the house now. And now that the sale is ongoing the effort to get this sorted out from the bond cancellation attorney is nul and zero. I have never experienced such bad service. Why can Standard bank not provide me with proof of the payments received from debt rescue? And according to the court order and my payments calculated over 10years i am done paying the bond. I decided to get legal assistance because there is just no assistance from any one.