Worst experience ever from a bank

If only I can leave 0 stars.After months with having trouble with Std bank,I decided to move my banking to another bank instead as the issues with Std bank just does not end.I have a prestige account wich I pay R250 monthly fees wich includes my credit card fees,for the past 3 months they take the R250 plus all of a sudden takes another r100 for my credit card so now i pay r350 excl eztra fees.Its absurd.So I mailed my personal banker and requested to CLOSE my prestige acc 3 weeks ago.on wich he rep**** and said he cannot close the account i need to go into a bank branch to close it.(so whats the point of having a personal banker then)never the less I paid the banking fees got the account on R0.00 and went into the branch,after sitting for an hour in the que i get informed by the consultant THAT SHE CANNOT CLOSE THE ACCOUNT I NEED TO CONTACT MY PERSONAL BANKER TO CLOSE IT PLUS I NEED TO PAY ALMOST R200 TO CLOSE IT.HOW *******IVE IS THAT?????SENDING ME FROM ONE PLACE TO ANOTHER AND EVERY TIME BEING TOLD TO GO TO THE PREVIOUS PLACE PLUS EXPECTING ME TO ACTUALY PAY TO CLOSE IT.AS IF THEY ARE NOT ALREADY TAKING ALMOST R500 A MONTH FOR FEES ALREADY.its unexceptable.why must i pay you to close my aac????you did not pay me to open the acc did you????and sending me from here to there and now been struggling for 3 weeks to close 1 account and still you refuse to close it but taking more and more and more of my money?????i will take this matter further as its *********,and daylight roberrie