worst Experience Ever

<p>I went to Standard Bank Sandton City Branch on the 2nd of August 2016. I was assisted by Thulani Nakeli. I requested that he closes my 32 days notice account immediately and transfer the money in it to my cheque account and that I will pay the penalty for getting the money immediately. He told me it was done & I left the bank.</p> <p> </p> <p>5 days later the money is still not in my cheque account, mind you I needed this money urgently. That is why I was willing to pay their super expensive penalty. I call their call centre o find out what has happened to my funds. I was told the money was transferred to an account I do not even recognise. No one was willing to tell me excatly what needs to be done for me to get my money. I need it urgently and I do not have time to be put on hold for 20 minutes about 4 times. </p> <p> </p> <p>I have had enough, I want this resolved as soon as possible and the money reflecting in my account before the end of business Monday the 8th of August 2016.</p> <p> </p> <p>I have never seen so much incompetence and lack of service. </p> <p> </p> <p>Please resolve this....</p>