RP
Riaan P

1 reviews | Active since Sept 2017

15 Sept 2017, 17:50

WORST EXPERIENCE EVER

I WAS BANKING WITH YOULL FOR OVER 7 YEARS AND I HAVE NEVER EVER FELT THE WAY I FELT DEALING NOT WITH THE WHOLE OF STANDARD BANK BUT WITH THE MANAGER THAT IS CURRENTLY WORKING AT THE RANDBURG BRANCH. I WENT 2 YEARS AGO TO THE BANK FOR HELP AND HE DIDNT TELL ME WHY OR GIVEN ME A REASON AS TO WHY THEY CANT HELP ME AND JUST TOLD ME NO THEY CANT HELP AND TODAY WAS THE WORST EXPERIENCE EVER. I WENT TO THE BANK TO CLOSE ALL MY BANK ACCOUNTS PS: I WAS BANKING THERE 7 YEARS AND TODAY BECAUSE I FELT THAT I DESERVE MUCH BETTER CAUSE AT THE END OF THE DAY YOUR STAFF GETS PAID WITH YOULL'S CUSTOMERS ACCOUNTS. WELL TODAY AS I SAID I WENT TO CLOSE MY ACCOUNTS THE MANAGER DIDNT MAKE ANY EFFORT TO FIND OUT WHY OR TO TRY AND RETAIN ME AS A LOYAL CUSTOMER FOR 7 YEARS AND JUST CLOSED MY ACCOUNTS. ON TOP OF THAT HE SEND ME AWAY STATING THAT I NEED TO MAKE A PAYMENT ON THE ACCOUNT FOR THE ACCOUNT TO BE CLOSED.......SURPRISE SURPRISE WHEN I GOT TO THE TELLER I WAS INFORMED THAT I DO NOT OWE ANYTHING BUT THE ACCOUNT IS IN A CREDIT....I LITERALLY JUST WASTED MY TIME MONEY AND LOYALTY WITH STANDARD BANK REALLY....IF YOULL CANT KEEP A CUSTOMER OF 7 YEARS HAPPY I WONDER WHAT YOULL DOING TO THE REST OF YOUR CUSTOMER......JUST FOR CLOSING YOULL HAVE THE MOST USELESS ONLINE SYSTEM WHERE IT BLOCKED ME FOR MORE THEN 10 TIMES SPENDING MY TIME TRYING TO RECTIFY BUT THANKS FOR NTN MY EXPERIENCE WITH YOULL WAS JUST HORRIFYING AND SHOCKING....I AM ACTUALLY GLAD THAT I CLOSED ALL MY ACCOUNTS THIS WAY I NEVER HAVE TO RETURN THERE AGAIN.

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Replies (2)
Standard Bank
Standard Bank's reply18 Sept 2017, 02:40
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
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Best regards,

Standard Bank
Standard Bank's reply18 Sept 2017, 09:03
Official

Dear Riaan

Kindly refer to the email correspondence wherein the feedback has been provided, however should you have any further concerns you contact me.

Regards,

Complaint Resolution Centre

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Best regards,