BM
Bejanka M
1 reviews | Active since Jan 2023
19 Jan 2023, 12:52
Worst Experience at a bank
I am so disappointed as I write this review, I have been on the line with Standard bank for 75 minutes and still holding the attitude of this is not my job and being transferred. No assistance at all. I am looking for one paid up letter and I have been waiting 3 months and no feedback. Every person I spoke to has their own version of what needs to be done no one knows....... and I am still not assisted the time and energy to try and communicate with Standard Bank is draining. I am glad my accounts are closed at Standard bank as I cannot see myself struggling with assistance for the future.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
19 Jan 2023, 12:58Good Day Benjanka
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply19 Jan 2023, 12:58
Official
Good Day Benjanka
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
20 Jan 2023, 13:24Good day Benjanka
We are pleased to inform you that we were able to resolve your complaint.
As requested, please find your paid-up letter attached.
To open the document, please enter your ID number.
Please do not hesitate to contact us if you require any additional assistance.
Warm Regards
Standard Bank Hello Peter Team
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We are pleased to inform you that we were able to resolve your complaint.
As requested, please find your paid-up letter attached.
To open the document, please enter your ID number.
Please do not hesitate to contact us if you require any additional assistance.
Warm Regards
Standard Bank Hello Peter Team
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Standard Bank's reply20 Jan 2023, 13:24
Official
Good day Benjanka
We are pleased to inform you that we were able to resolve your complaint.
As requested, please find your paid-up letter attached.
To open the document, please enter your ID number.
Please do not hesitate to contact us if you require any additional assistance.
Warm Regards
Standard Bank Hello Peter Team
***
We are pleased to inform you that we were able to resolve your complaint.
As requested, please find your paid-up letter attached.
To open the document, please enter your ID number.
Please do not hesitate to contact us if you require any additional assistance.
Warm Regards
Standard Bank Hello Peter Team
***