Worst experience

Hi my name is Shamieg Rayban and my company is Rayban Cabinetmakers and Renovators Pty Ltd. I am a standard bank business and personal account holder and would like to tell how dissatisfied and disappointed I have become with my bank. The bank that I have been banking with for 11years. This is a bank that has for the past 11 years given me nothing. And now recently with regards to my Revolving loan that I have for about 7 years. I received no statements and the app didn't work. I finally decided to call and complain about the app not working. The service was good and quick and voilla the app was fixed. The following day I get charge R1210.00. I immediately contact standard bank, it turns out they mistakenly charge me for something I didn't ask for and mind you what could possibly cost R1210 in charges. They agree to reverse the amount in that week. After a week and a half nothing, I call it turns out someone didn't do there job properly, they promise me within 24hrs it will be sorted, a week and a half nothing, I call in, it turns out someone didn't do there job properly, I'm promised it will be sorted and they will get back to me. It's been almost 2 payment and nothing. So this is the service you get for 11 years of business you give this bank, pathetic. Thank you