TB
Tyler B

1 reviews | Active since Jul 2019

20 Jul 2019, 10:54

Worst experience

I will not use bolt again On Wednesday 17/07/19 my fiancé and I booked a bolt driver in Johannesburg from point A to point B at 06:00, and Xolisa picked us up. The trip was quoted as R155-189 as it was fairly close. Part of the trip was on the highway during which time multiple drivers hooted at us as he was swerving into other lanes without realizing. He was taking grandpa powders whilst driving and still drinking a can (did not see the label) whilst driving. He took a slightly wrong route and then started to turn onto oncoming traffic on the highway when I shouted at him to stop as he was again putting our lives in danger. He did not even have the audacity to apologize. We wanted to get out the car, but were nervous to cancel the drive as it was our first time in Johannesburg and we did not know where we were. When he finally dropped us off 29 minutes later, he told us to pay R232. We refused and told him we would only pay R200 as we did not have change and he would not give us change. Again, the only reason we paid was because it was still dark and we did not want to cause trouble as we were not fami**** with where we were yet. After ten minutes my fiancé got a call asking why she refused to pay the difference- she explained the story only to find out at the end that it was the driver who had called her asking for more money. I got hold of bolt management who promised to get back to me by Friday, and I am still waiting for their response. I would not recommend bolt to any of my friends or family

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Replies (2)
Standard Bank
Standard Bank's reply21 Jul 2019, 03:33
Official
Hello Tyler  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Muhammed Asvat Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply22 Jul 2019, 09:33
Official
Good day Tyler

It looks like you messaged Standard Bank in error.

If you do require any assistance from us please do feel free to contact us.

Kind regards

Complaint Resolution Centre 
Standard Bank

Best regards,