NM
Nellie M

1 reviews | Active since Feb 2018

01 Apr 2020, 16:21

WORST EVER SERVICE IN TIME OF NEED FROM STANDARD BANK.

Tried to get hold of Standard Bank per telephone and email. No answer and nor do they respond to your emails. TERRIBLE!!! I am holding several accounts with Standard bank and are an excellent client but the service is poor. Specially now that we need them and they say that they provide loan instalment relief to clients. Will definitely have to look to change banks.

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Replies (2)
Standard Bank
Standard Bank's reply02 Apr 2020, 08:05
Official
Dear Nellie
 
Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Apr 2020, 13:27
Official
Dear Nellie McIntyre

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was adopted and resolved.  

Kind regards
Complaint Resolution Centre 
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