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Riaan L

1 reviews | Active since Nov 2017

29 Aug 2018, 12:51

Worst ever Service

I personally don't think that even one star is good enough for service based on my experience with Standard Bank.

I have requested feedback from Standard Bank on vehicle finance since November 2017, sending out reminders and requested assistance. My last correspondence dated April 2018 still had not even been answered. I think in this case Standard bank should rather close their Vehicle and Asset Finance Doors as this is not worth it even applying.

Never to say that I am a current Standard bank client which I think I should change

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Replies (5)
Standard Bank
Standard Bank's reply29 Aug 2018, 14:08
Official

Dear Riaan Labuschagne

Thank you for posting your comments.

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply04 Sept 2018, 10:03
Official

Thank you for allowing us the opportunity to look into your matter.

An email has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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RL
Riaan L's update27 Sept 2018, 10:53
Reviewer Update
Standard Bank requested information from me which I supp****. Two weeks later not even the Complaint Resolution Centre provides feedback. Is this just a way of putting a blindfold on clients to indicate that Standard Bank respond where in fact they don't. Worried customer.
RL
Riaan L's update12 Nov 2018, 13:54
Reviewer Update
This time I thought it was going to be different, but it seems that is a general problem of all Standard bank staff. I now cannot say I do not generalize, as my opinion is now deemed to be seen as true. To be of honest opinion, I think Standard bank should never be allowed to do this type of business. They should have their license revoked. I wonder if Standard Bank needs to adhere to Treat Your Customer Fairly like other companies in the financial sector.
RL
Riaan L's update11 Dec 2018, 13:45
Reviewer Update
Waste. Still nothing done