Worst Customer treatment

I am not too happy with the service that I am getting from this bank and I feel its time for a change.

I requested a payment holiday in order to repair the car that I use for work and I had to submit documentation multiple times, then I was asked to write a motivation, waited 3days longer than I expected, on the day before the debits had to take place, I got a call to tell me that the request was rejected because they required a quotation for the vehicle repairs, to which I explained that I would get this done through a friend and he is not in the business but able to help me.

This morning I need to reverse a debit that is ******** and they cannot help me.

They would not offer me a home loan

I had issues getting vehicle finance.

I was "upgrade" prestige and never received my new card.

but they are definitely deducting the "prestige" account premium.

I am sorry but for a customer who has so may accounts with them, I have been treat in a way no one would accept.