Worst customer services

I visited the Standard bank Westville branch on the 23.01.2016 at 10:40 to see a consultant regarding the closure of my bank account.I was waiting for husband to bring my documents from the car but he by the time he got back the doors were closed and this was at 11:00 I explained to the consultant that documents were with him but they refused to open the doors.the consultant thereafter said I rather go to Pavilion or push my documents under the door and they do not want to allow my husband to come in.I'm not sure what policies are in place but there needs to be a level of reasoning