1 reviews | Active since Nov 2021
Worst customer service/banking ever.
One of the worst Experiences I have ever had. The **** to me 3 times over 3 different calls. The first time they said they would call me back in 30 minutes. A day later I called them instead. Then they said they will call me back in an hour. 2 Hours later I called back instead. They completely blocked my accounts without warning and never even sent me a message. They then told me I won't have access to my accounts until I go to the bank itself and get new cards. They couldn't specify the date that this supposed ***** event happened nor did they confirm what card it was till near the end of the call. I eventually got things semi fixed and have access to some accounts (but not all) and am seriously consideration never using Standard bank again.
I will admit that during the third call I swore at them but that is only because they are ****ING ***********.
This is going to take me weeks to get resolved.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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