Worst customer service received from the call center agents

Worst customer service received from the call center agents. Being transferred from one department to another just wasted 20 minutes of my day. I called because i cannot make inter account transfers, i was transferred to the ***** department. A guy called mxolisi checked and advised that the issue is not from their department, then he transferred me back to customer service. I spoke to a different person and he then said its not their issue. I was supposed to be transferred to the digital department, I was so annoyed and hanged up after 20min holding the phone i couldnt get help. What is the purpose of customer care if they are clueless in what they are doing? Should i now visit the bank to get help? Terrible service.