WORST CUSTOMER SERVICE ON A HOME LOAD APP

We have been applying for a access bond since March. Every time we speak to a consultant they give different advice and different procedures. They request documents and I will ask each person is this all the documents you will need, they confirm yes just to be asked for something else again. They don't call a person but send sms or emails requesting the very same documents over and over again which I must then send again. The service received from the consultants is disgusting, they have an I don't want to take responsibility attitude. We even went into the branch hoping it would be a much easier process but its not, you still get the run around non-stop. This is not the service the bank should give as they are must comply as per the FSB and consumer service. STD Bank staff do not have the training to even comply with the TCF - Treating customers fairly. It is now 5months down the line and it is still a back & forth process.