MS
Michael S
1 reviews | Active since Mar 2021
31 Oct 2022, 19:08
Worst customer service in my life
The worst service in my whole life. I called customer service multiple times now and always happens the same. First one has to wait an hour on the line before someone helps you, then when you are lucky somebody picks answers just to tell you he can not help and transfers you to the next person. When he transfers you, the line is cut. This happened multiple times. Then I tried the email rout. Here I get an automatic reply telling me that they will contact me within 24 hours. I have not received one call back. This is BS service. Never in my life have I been so frustrated with a customer service.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
01 Nov 2022, 07:34Good day Michael
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply01 Nov 2022, 07:34
Official
Good day Michael
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
MS
Michael S's updateReviewer Update
01 Dec 2022, 20:21Just an update on this matter:
the Standard Bank customer service did contact me, asking me for some information. However, they NEVER came back to me, even after following up myself.
I even called them again, but the agents are just referring me to another department and trying to make the problem another agents responsibility. Digital Banking department is referring me to Online Shopping, and Online Shopping is referring me back to Digital Banking. They even told me that they will escalate the problem, but I NEVER hear anything again from them. Pathetic service.
Anyway, I am gonging to close my SB accounts this weekend and moving to FNB. I had enough.
the Standard Bank customer service did contact me, asking me for some information. However, they NEVER came back to me, even after following up myself.
I even called them again, but the agents are just referring me to another department and trying to make the problem another agents responsibility. Digital Banking department is referring me to Online Shopping, and Online Shopping is referring me back to Digital Banking. They even told me that they will escalate the problem, but I NEVER hear anything again from them. Pathetic service.
Anyway, I am gonging to close my SB accounts this weekend and moving to FNB. I had enough.
MS
Michael S's update01 Dec 2022, 20:21
Reviewer Update
Just an update on this matter:
the Standard Bank customer service did contact me, asking me for some information. However, they NEVER came back to me, even after following up myself.
I even called them again, but the agents are just referring me to another department and trying to make the problem another agents responsibility. Digital Banking department is referring me to Online Shopping, and Online Shopping is referring me back to Digital Banking. They even told me that they will escalate the problem, but I NEVER hear anything again from them. Pathetic service.
Anyway, I am gonging to close my SB accounts this weekend and moving to FNB. I had enough.
the Standard Bank customer service did contact me, asking me for some information. However, they NEVER came back to me, even after following up myself.
I even called them again, but the agents are just referring me to another department and trying to make the problem another agents responsibility. Digital Banking department is referring me to Online Shopping, and Online Shopping is referring me back to Digital Banking. They even told me that they will escalate the problem, but I NEVER hear anything again from them. Pathetic service.
Anyway, I am gonging to close my SB accounts this weekend and moving to FNB. I had enough.
Standard Bank's replyOfficial
02 Dec 2022, 07:37Hi Michael
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Dec 2022, 07:37
Official
Hi Michael
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kindest regards,
Standard Bank Hello Peter Team
MS
Michael S's updateReviewer Update
16 Dec 2022, 14:41No worries, I have already closed one of my accounts. The next one will be closed tomorrow.
As always, Standard Bank has "escalated" the matter. However, I have not heard ANYTHING from them the last two weeks. I can not bank like this....
As always, Standard Bank has "escalated" the matter. However, I have not heard ANYTHING from them the last two weeks. I can not bank like this....
MS
Michael S's update16 Dec 2022, 14:41
Reviewer Update
No worries, I have already closed one of my accounts. The next one will be closed tomorrow.
As always, Standard Bank has "escalated" the matter. However, I have not heard ANYTHING from them the last two weeks. I can not bank like this....
As always, Standard Bank has "escalated" the matter. However, I have not heard ANYTHING from them the last two weeks. I can not bank like this....
Standard Bank's replyOfficial
16 Dec 2022, 16:58Dear Michael
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Dec 2022, 16:58
Official
Dear Michael
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***