Worst Customer Service I Have Ever Experienced

I have been trying to transfer shares to my account for the past 4.5 months. During this time Standard Online Share Trading has been utterly useless in facilitating what should be a fairly routine procedure.

At first I was told this could take up to 15 business days. Then it turned to "within a few weeks". Currently I have still had no joy.

Their "customer service" email seems virtually unattended with average reply times of over a week with some emails simply completely ignored.

I am honestly horrified that a company that surely has a reputation to uphold is content to provide such extremely poor service. I can understand if there is red tape that is out of their control, but there is simply no excuse for ignoring customers.