WORST CUSTOMER SERVICE- HOME LOANS

This has got to be the WORST Bank ever!! I have been banking with Standard Bank for over 10 years. The service I've received or lack of has been utterly disgusting. I recently app**** for a home loan through an orginator, which Standard Bank came under and did not provide a 100% which other banks did. I had this appealed and still kept getting the same response. Mind you I am buying a home through the Standard Bank Easy Sell program!. I called the Home Loans department personally so they could get a more person feel of my query seeing as though I have been banking with you guys. I spoke to consultant by the name of Simphiwe Makhubu 15/10/2021and explained my frustration and he asked that I send him my FNB grant (the one with the best offer) so that he can escalate the matter. I explained to him that my Offer To Purchase clause states that I had till the 20/10/2021 to "shop around" he assured me that I will have feedback by then, 19/10/2021 I get a notification from the credit bureau about yet another enquiry did on my name. 20/10/2021 Simphiwe called me after I mailed him asking if he has any feedback, He informed me that that loan amount has been amended to the full asking price (100%) and that his is just waiting for his system to generate the new grant and will send it to me, he did advise that he will be going on leave from that day and return 27/10 but will ensure that I get the new grant that I would need to send to the agent. 22/10/2021 I receive a call from Catherine Nkadimeng FIRSTLY she did not know the reason she was calling me and said she is calling about my application for a revolving loan then for a credit card, only for us to establish that she is calling regards to my Home Loan Application. I went on to explain to her that it is not an application but the Updated Grant I am waiting for (IN THIS TIME SIMPHIWE SENT A MAIL STILL STATING HE IS WAITING FOR THE GRANT AND WILL SEND TO ME ONCE HE RECEIVES IT), Catherine said no Nothing has been Approved as they (Credit) is awaiting an expense form that I need to fill. AT THIS POINT I ALREADY MESSAGED THE AGENT and parties involved that I have been granted the full amount.Catherine sent a mail even stating that their Team Leader would call me and to date NO-ONE has. Fast forward 30/10/2021 I filled in the expense form and sent it back to Catherine and up to date have not heard back from her , Standard Bank or Simphiwe. I have sent MULTIPLE emails to both of them to which Both choose not respond and to completely ignore my mails. Latest one being sent today!!!! It is extremely sad that Standard Bank has completely no regard to their LOYAL customers and this is the treatment that you get and this is the extreme you have to go to just to be heard or acknowledged!!!!!!!!!!!!!